Front Office Director: Guest Experience & Revenue Growth

Evolution Hospitality; San Jose (CA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Evolution Hospitality seeks a Director of Front Office to lead the hotel’s Front Office team, drive guest satisfaction, and oversee financial performance. You will manage check-in/out, room inventory, and brand standards while coaching staff and supporting room operations. Strong communication and leadership are essential for success.

You will implement revenue strategies, monitor trends, and participate in emergency readiness and daily reporting to ensure smooth hotel operations.

Qualifications

• At least 6 years progressive front office leadership experience or equivalent educational path.
• Brand experience and PMS certification preferred; 500+ room experience ideal.
• Strong communication, problem-solving and multitasking skills with deadlines.

Responsibilities

• Directs Front Office operations from check-in/out to inventory and policy enforcement.
• Coaches, motivates, and trains front desk staff; manages recruitment and evaluations.
• Monitors guest satisfaction and resolves issues to protect loyalty and reputation.
• Launches revenue strategies to optimize occupancy and rate performance.
• Stays ready for emergencies, leads daily reporting, and supports management on duty.

Skills

Front Office Leadership

Team Management

Guest Service Excellence

Financial Acumen

Communication

Problem Solving

Multitasking

Education

4-year degree + 4–5 years experience

2-year degree + 5–6 years experience

Tools

OnQ PMS Certification

Windows OS

Job description

Evolution Hospitality seeks a Director of Front Office to lead the hotel’s Front Office team, drive guest satisfaction, and oversee financial performance. You will manage check-in/out, room inventory, and brand standards while coaching staff and supporting room operations. Strong communication and leadership are essential for success.

You will implement revenue strategies, monitor trends, and participate in emergency readiness and daily reporting to ensure smooth hotel operations.