Front Office Guest Experience Specialist

Hyatt Hotels Corporation; Texas; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

iAm Days

Wellbeing or Tuition Reimbursement

Discounted Hyatt nights

Medical Insurance

401K with company match

Paid Time Off

Paid Family Bonding Time

Adoption Assistance

Complimentary daily meals

Employee Stock Purchase Plan

Access to resort facilities

Job summary

Miraval Austin Resort and Spa is seeking a Full-Time Front Office Agent to ensure smooth guest registration, departures, and to promote hotel services and promotions.

The role involves assisting with luggage, valet, property tours, handling payments, and responding to guest inquiries, while delivering the welcoming Miraval experience.

Ideal candidates show a customer-first mindset, strong communication, and flexibility to work weekends/holidays; prior hospitality experience is a plus.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Must have schedule flexibility, to include weekends and holidays.
• Previous Hospitality experience preferred but not required.
• Valid Driver's License due to frequently driving hotel and/or guest vehicles.
• Ability to lift, push, pull moderate weight up to 75 lbs.

Responsibilities

• Register guests during check-in and check-out processes.
• Communicate hotel services and promotions to guests.
• Assist with luggage, valet parking, and property tours.
• Handle payments and respond to guest inquiries.
• Be the face of Miraval Austin as part of the Front Office team.

Skills

Customer service

Verbal communication

Written communication

Stamina

Flexibility

Hospitality experience

Driver's license

Job description

Miraval Austin Resort and Spa is seeking a Full-Time Front Office Agent to ensure smooth guest registration, departures, and to promote hotel services and promotions.

The role involves assisting with luggage, valet, property tours, handling payments, and responding to guest inquiries, while delivering the welcoming Miraval experience.

Ideal candidates show a customer-first mindset, strong communication, and flexibility to work weekends/holidays; prior hospitality experience is a plus.