Front Office Agent - Full-Time

Miraval Resorts & Spas; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

iAm Days

Wellbeing or Tuition Reimbursement

Discounted Hyatt hotel nights

Medical, Prescription, Dental and Vis?

Job summary

Miraval Austin Resort and Spa is hiring a Full-Time Front Office Agent. You’ll handle guest registration and departures, communicate hotel services, and welcome guests as the face of Miraval. The role includes assisting with luggage, valet, and property tours, with opportunities to engage guests in meaningful ways.

We value empathy, respect, and growth, offering wellness benefits, professional training, and a supportive team. Flexible weekend/holiday availability is expected.

Qualifications

• Customer-focused in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Flexible schedule including weekends and holidays.
• Hospitality experience preferred but not required.
• Valid Driver's License for frequent vehicle movement.
• Ability to lift, push, pull up to 75 lbs.

Responsibilities

• Oversee guest check-in and check-out processes.
• Communicate hotel services and promotions to guests.
• Assist with luggage handling, valet parking, and property tours.
• Respond to guest inquiries and process forms of payment.
• Represent Miraval Austin as the Front Office face.

Skills

Customer service

Verbal communication

Written communication

Stamina

Flexibility

Hospitality experience

Driver's license

Lifting capacity

Job description

Organization- Miraval Austin Resort and Spa

Summary

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being? Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.

If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Full-Time Front Office Agent:

Front Office Hosts are responsible for the guest registration process, the departure process as well as for the communication of hotel services and promotions. Individuals in this role do assist in all aspects of the guest arrival and departure experience including but not limited to luggage assistance, luggage delivery, valet parking, and property tours. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You\'ll be the face of Miraval Austin as a member of our Front Office team.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Must have schedule flexibility, to include weekends and holidays
• Previous Hospitality experience preferred but not required
• Valid Driver's License due to frequently driving hotel and/or guest vehicles
• Ability to lift, push, pull moderate weight up to 75 lbs

We offer excellent benefits:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
• Discounted and Complimentary Hyatt Hotel nights*
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
• 401K with company match*
• Generous Paid Time Off program*
• Paid Family Bonding Time and Adoption Assistance*
• Complimentary daily colleague meals
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and fitness center
• Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status