Front Office Agent - Full-Time

Hyatt Hotels Corporation; Austin (TX); On-site; USD 32,000 - 38,000; Full time

Job summary

Miraval Austin Resort and Spa, part of Hyatt, is seeking a Full-Time Front Office Agent to warmly welcome guests, register arrivals, and communicate hotel services. You will assist with luggage, valet, and tours, and handle payments in a fast-paced environment.

Prior hospitality experience is helpful, and schedule flexibility to include weekends and holidays is required to be successful in this guest-facing role.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Flexible schedule including weekends/holidays.
• Hospitality experience preferred but not required.
• Valid driver's license for guest vehicle duties.
• Ability to lift up to 75 lbs.

Responsibilities

• Register guests during check-in and check-out; communicate hotel services and promotions.
• Assist with guest arrivals/departures, luggage, valet, and property tours.
• Process payments and respond to guest inquiries; be the face of Miraval Austin within Front Office.

Skills

Guest service orientation

Verbal communication

Written communication

Stamina

Flexible scheduling

Hospitality experience (preferred)

Driver's license

Lifting heavy items

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?
Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.

If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Full-Time Front Office Agent:

Front Office Hosts are responsible for the guest registration process, the departure process as well as for the communication of hotel services and promotions. Individuals in this role do assist in all aspects of the guest arrival and departure experience including but not limited to luggage assistance, luggage delivery, valet parking, and property tours. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Miraval Austin as a member of our Front Office team.

Qualifications

• A true desire to satisfy the needs of others in a fast‑paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Must have schedule flexibility, to include weekends and holidays
• Previous Hospitality experience preferred but not required
• Valid Driver's License due to frequently driving hotel and/or guest vehicles
• Ability to lift, push, pull moderate weight up to 75 lbs

We offer excellent benefits:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
• Discounted and Complimentary Hyatt Hotel nights*
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
• 401K with company match*
• Generous Paid Time Off program*
• Paid Family Bonding Time and Adoption Assistance*
• Complimentary daily colleague meals
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and fitness center

*

Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

Hyatt Regency Bellevue on Seattle's Eastside | Bellevue , WA , US

Our family is always growing. Want to be in the know?