Welcome Ambassador (Bell Attendant) Full-time

Miraval Resorts & Spas; Austin (TX); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Wellbeing/Tuition Reimbursement

Discounted Hyatt nights

Health insurance

401K

Paid time off

Adoption assistance

Daily coworker meals

Employee stock purchase plan

Resort facilities access

Job summary

Miraval Austin Resort and Spa is seeking a Welcome Ambassador (Bell Attendant) to represent our brand from guest arrival to departure. This role involves greeting guests, guiding them to rooms, and coordinating with the Front Office to ensure a smooth check-in and check-out experience.

You will offer walking and golf cart tours, assist with luggage and valet services, and promote resort amenities. A hospitality mindset and a positive, professional demeanor are essential for delivering the

Qualifications

• Greet arriving guests and direct them to check-in
• Understand spa offerings, programming experiences and activities
• Inform supervisor immediately of any issues during a guest's stay
• Provide walking tours and golf cart tours to all areas on property
• Assist other associates as needed
• Desire to satisfy guests in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Previous hospitality experience preferred but not required
• Valid driver\'s license due to frequently driving hotel/guest vehicles
• Ability to lift, push, pull up to 75 lbs

Responsibilities

• Welcome guests and direct them to check-in
• Provide walking tours and golf cart tours of the property
• Guide guests to their rooms after check-in
• Assist with luggage, luggage delivery, and valet parking
• Support fellow associates as needed
• Communicate hotel services and promotions to guests

Skills

Guest greeting

Communication skills

Stand for long periods

Physical fitness

Teamwork

Customer service

Driving license

Job description

Organization- Miraval Austin Resort and Spa

Summary

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?

Imagine an environment where balance, mindfulness, and care aren b4t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you b4ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job it b4s a chance to align your career with a life in balance.

If you b4re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Welcome Ambassador (Bell Attendant) Full-time:

Welcome Ambassadors (Bell Attendant) is a liaison and a guest advocate from the moment the guest arrives until the time they depart. The Welcome Ambassadors will provide walking tours and golf cart tours for our guests throughout the Resort. They will also guide them to their individual room assignments following the check-in process and be an advocate for communication of hotel services and promotions. Individuals in this role do assist in all aspects of the guest arrival and departure experience including but not limited to luggage assistance, luggage delivery, valet parking, and property tours. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Miraval Austin as a member of our Front Office team.

Qualifications

• Greet arriving guests upon arrival and direct them to check-in
• Have an understanding of Spa offerings, Programming Experiences and activities available at Miraval
• Inform Supervisor immediately of any issues a guest is having during their stay
• Provide walking tours and golf cart tours to all areas on property throughout the day
• Assist other associates as needed
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Previous Hospitality experience preferred but not required
• Valid Driver's License due to frequently driving hotel and/or guest vehicles
• Ability to lift, push, pull moderate weight up to 75 lbs
  
  

We offer excellent benefits:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
• Discounted and Complimentary Hyatt Hotel nights*
• Medical, Prescription, Dental and Vision Insurance on 30thday of employment*
• 401K with company match*
• Generous Paid Time Off program*
• Paid Family Bonding Time and Adoption Assistance*
• Complimentary daily colleague meals
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and fitness center
• Exact benefit package is contingent on status
  
  

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.