Front Desk Guest Experience Host | Wellbeing Benefits

Hyatt Hotels Corporation; Austin (TX); On-site; USD 32,000 - 38,000; Full time

Job summary

Miraval Austin Resort and Spa, part of Hyatt, is seeking a Full-Time Front Office Agent to warmly welcome guests, register arrivals, and communicate hotel services. You will assist with luggage, valet, and tours, and handle payments in a fast-paced environment.

Prior hospitality experience is helpful, and schedule flexibility to include weekends and holidays is required to be successful in this guest-facing role.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Flexible schedule including weekends/holidays.
• Hospitality experience preferred but not required.
• Valid driver's license for guest vehicle duties.
• Ability to lift up to 75 lbs.

Responsibilities

• Register guests during check-in and check-out; communicate hotel services and promotions.
• Assist with guest arrivals/departures, luggage, valet, and property tours.
• Process payments and respond to guest inquiries; be the face of Miraval Austin within Front Office.

Skills

Guest service orientation

Verbal communication

Written communication

Stamina

Flexible scheduling

Hospitality experience (preferred)

Driver's license

Lifting heavy items

Job description

Miraval Austin Resort and Spa, part of Hyatt, is seeking a Full-Time Front Office Agent to warmly welcome guests, register arrivals, and communicate hotel services. You will assist with luggage, valet, and tours, and handle payments in a fast-paced environment.

Prior hospitality experience is helpful, and schedule flexibility to include weekends and holidays is required to be successful in this guest-facing role.