Front Office & Guest Experience Specialist

DECA Dental Group; Ideal (SD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits for the EMP

Paid holidays

Paid Time Off (PTO)

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to be the welcoming face for patients and the dental team. You will handle front desk duties, coordinate appointments, and support the office with a patient-centered approach.

You will play a key role in creating a positive patient experience, handling inquiries, and maintaining smooth daily operations across the practice. We value growth, teamwork, and a commitment to exceptional care.

Qualifications

• Experience in customer service or front desk roles.
• Excellent communication and interpersonal skills.
• Ability to manage schedules and guest inquiries.
• DeNovo offices: travel may be required.

Responsibilities

• Greet guests and be the first point of contact.
• Provide outstanding customer service and ensure a positive guest experience.
• Manage appointment confirmations and adjust schedules.
• Explain financial agreements clearly to guests.
• Maintain a clean, welcoming office environment for guests and team.
• Support the office and team as needed.

Skills

Customer service

Communication

Welcoming demeanor

Guest relations

Job description

Ideal Dental is seeking a Front Office Associate to be the welcoming face for patients and the dental team. You will handle front desk duties, coordinate appointments, and support the office with a patient-centered approach.

You will play a key role in creating a positive patient experience, handling inquiries, and maintaining smooth daily operations across the practice. We value growth, teamwork, and a commitment to exceptional care.