Dental Front Office Lead - Patient Experience

Ideal Dental; New Braunfels (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits

Paid holidays

Paid Time Off (PTO)

401K

Employee scholarship program

Job summary

Ideal Dental, a growing dental group, seeks a Front Office Associate to support patients and the dental team. You will receive training, tools, and growth opportunities while making a real impact in patients' lives. Daily tasks help create beautiful smiles and contribute to community health.

You will greet guests, deliver outstanding service, manage appointments, and support the office and team in a positive, welcoming environment.

Qualifications

• Welcoming guests with a warm, friendly first impression.
• Exceptional communication and customer service skills to foster connections with guests.
• A passion for serving and engaging with guests to meet their needs.
• DeNovo Offices: travel may be required to newly acquired offices.

Responsibilities

• Welcome guests with a warm, friendly first impression as their go-to contact.
• Deliver outstanding customer service and ensure each guest has a positive experience.
• Efficiently manage appointment confirmations and adjust schedules to keep things running smoothly.
• Coordinate financial agreements and ensure clarity for guests.
• Maintain a clear, organized, and inviting office environment for guests and team.
• Assist with other tasks as needed to support the office and team.

Skills

Welcoming demeanor

Communication skills

Customer service

Guest engagement

Job description

Ideal Dental, a growing dental group, seeks a Front Office Associate to support patients and the dental team. You will receive training, tools, and growth opportunities while making a real impact in patients' lives. Daily tasks help create beautiful smiles and contribute to community health.

You will greet guests, deliver outstanding service, manage appointments, and support the office and team in a positive, welcoming environment.