Dental Front Desk & Patient Experience Lead

Ideal Dental; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental benefits discount for employee+

Paid holidays

Paid Time Off (PTO)

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to warmly welcome guests, schedule appointments, and handle payments to ensure a smooth patient flow. You will be the first friendly face and the main point of contact for patients and staff alike, contributing to a positive visit and strong patient relationships.

The role emphasizes exceptional customer service, proactive communication, and teamwork in a fast-growing dental group that values patient-centered care.

Qualifications

• A welcoming smile and positive attitude that makes guests feel at home.
• Exceptional communication and customer service skills to connect with guests.
• A passion for serving and engaging with guests, ensuring their needs are met with care.
• DeNovo Offices: New acquired offices may require travel.

Responsibilities

• Welcome guests with a warm, friendly first impression as their go-to point of contact.
• Deliver outstanding customer service and ensure each guest has a positive experience.
• Efficiently manage appointment confirmations and adjust schedules to keep operations smooth.
• Coordinate financial agreements and clarify terms for guests.
• Maintain a clear, organized, and inviting office environment for guests and team.
• Assist with other tasks as needed to support the office and team.

Skills

Customer service

Communication

Guest relations

Hospitality

Job description

Ideal Dental is seeking a Front Office Associate to warmly welcome guests, schedule appointments, and handle payments to ensure a smooth patient flow. You will be the first friendly face and the main point of contact for patients and staff alike, contributing to a positive visit and strong patient relationships.

The role emphasizes exceptional customer service, proactive communication, and teamwork in a fast-growing dental group that values patient-centered care.