Guest Experience Front Desk Specialist

DECA Dental Group; New Braunfels (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits

Paid holidays

Paid Time Off (PTO)

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to be the welcoming face of our practice, delivering excellent guest service and coordinating appointments. You will support both patients and the dental team with a friendly demeanor and clear communication.

Responsibilities include greeting guests, confirming appointments, and explaining financial details while maintaining a tidy, inviting office environment. Travel to newly acquired offices may be required as our growth continues.

Qualifications

• Welcoming, friendly attitude to greet guests and patients.
• Strong written and verbal communication to interact with guests and team.
• Ability to manage schedules and appointments with attention to detail.
• Willingness to travel to newly acquired offices as needed.

Responsibilities

• Greet guests and serve as the primary point of contact at the front desk.
• Deliver outstanding customer service to ensure a positive guest experience.
• Confirm appointments and adjust schedules to keep operations running smoothly.
• Explain financial agreements and ensure guest understanding and satisfaction.
• Maintain an organized, inviting office environment for guests and staff.
• Support office and team with additional tasks as needed.

Skills

Customer service

Communication skills

Friendly demeanor

Job description

Ideal Dental is seeking a Front Office Associate to be the welcoming face of our practice, delivering excellent guest service and coordinating appointments. You will support both patients and the dental team with a friendly demeanor and clear communication.

Responsibilities include greeting guests, confirming appointments, and explaining financial details while maintaining a tidy, inviting office environment. Travel to newly acquired offices may be required as our growth continues.