Front Office & Guest Experience Manager

Appone; Indianapolis (IN); On-site; USD 45,000 - 55,000; Full time

Job summary

HM Alpha Hotels & Resorts in Indianapolis seeks a Front Desk Supervisor to oversee the front office, reservations, guest registration, bell services and related operations at Hilton Indianapolis. You will drive service standards and profitability while leading a team of front desk personnel.

The role requires leadership experience, the ability to schedule for occupancy, handle guest accounts and resolve issues promptly.

Qualifications

• Bachelor's Degree in Management, Hotel Administration, Business or related field.
• Experience: 1 year night audit, 2 years front desk, or an equivalent combination of education and experience.
• Strong leadership and staff development skills.
• Excellent guest service and problem-solving abilities.

Responsibilities

• Supervise/lead Front Desk and related front desk departments; include hiring, termination, performance evaluations, training, and development.
• Schedule staff according to labor standards and occupancy forecasts.
• Maintain standards of guest service quality.
• Contribute to profitability and guest satisfaction across departments.
• Achieve budgeted revenues/expenses and maximize profitability of guest services.
• Develop short- and long-term financial/operational plans for guest services and participate in annual budget prep.
• Manage reservations to optimize occupancy and ADR via suggestive selling.
• Maintain credit control and cash handling procedures; ensure guest security.
• Address guest complaints and implement corrective actions.
• Encourage staff to meet/exceed guest expectations and apply guest interaction skills.

Skills

Front desk operations

Leadership

Guest service

Education

Bachelor's Degree in Management, Hotel Administration, Business or related field

Job description

HM Alpha Hotels & Resorts in Indianapolis seeks a Front Desk Supervisor to oversee the front office, reservations, guest registration, bell services and related operations at Hilton Indianapolis. You will drive service standards and profitability while leading a team of front desk personnel.

The role requires leadership experience, the ability to schedule for occupancy, handle guest accounts and resolve issues promptly.