F&B Operations Supervisor — Lead Service & Efficiency

Appone; Indianapolis (IN); On-site; USD 50,000 - 52,000; Full time

Job summary

HM Alpha Hotels & Resorts in Hilton Indianapolis is seeking a Restaurant Supervisor to support the Restaurant Manager, oversee shifts, coach staff, and ensure guest satisfaction and service quality.

The role requires 2+ years in restaurant supervision, front-of-house experience, strong communication and problem-solving skills, and a degree in Hospitality Management or Business. A background check is required.

Qualifications

• Minimum of 2 years of restaurant supervisory, lead, or shift management experience preferred.
• At least 1 year of front-of-house experience, including host, server, or guest service responsibilities.
• Demonstrated experience leading teams in a fast-paced hospitality environment.
• Strong understanding of restaurant operations, guest service standards, and team member development.

Responsibilities

• Support the Restaurant Manager in executing short- and long-term operational plans that align with company objectives.
• Assist in monitoring labor, food, and operating costs to help achieve budget and financial targets.
• Review operational and guest satisfaction reports, identify opportunities for improvement, and implement corrective actions as directed.
• Ensure consistent delivery of high-quality products and exceptional guest service standards through daily oversight and coaching.
• Support the execution of sales-building initiatives, local marketing programs, and promotional campaigns.
• Assist with recruiting, onboarding, training, scheduling, and developing team members while ensuring compliance with company policies and labor regulations.
• Provide leadership during shifts by coaching, motivating, and holding team members accountable for performance standards.
• Support preventative maintenance programs and ensure equipment, facilities, and restaurant assets are properly maintained.
• Maintain safe and secure operating practices to protect employees, guests, and company assets.
• Foster positive communication and teamwork among all restaurant team members.
• Identify and recommend process improvements that enhance operational efficiency, guest satisfaction, and team engagement.
• Perform other duties as assigned.

Job description

HM Alpha Hotels & Resorts in Hilton Indianapolis is seeking a Restaurant Supervisor to support the Restaurant Manager, oversee shifts, coach staff, and ensure guest satisfaction and service quality.

The role requires 2+ years in restaurant supervision, front-of-house experience, strong communication and problem-solving skills, and a degree in Hospitality Management or Business. A background check is required.