Front Desk Supervisor: Hospitality Team Leader (Flexible Schedule)

Crestview Management, LLC; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Employee hotel room discounts

Career development

Job summary

Hyatt Regency Indianapolis is seeking a Front Desk Supervisor to lead daily Front Desk operations, ensure smooth check-in/out, coordinate VIP arrivals, and maintain a welcoming, guest-focused lobby.

You will supervise colleagues on assigned shifts, coach and train new staff, uphold Hyatt service standards, handle guest concerns, and collaborate with Housekeeping, Engineering, and Security to deliver a seamless stay.

Qualifications

• High school diploma or equivalent required; college coursework or degree in Hospitality, Business, or related field preferred.
• 1-2 years of hotel Front Office, guest services, or related hospitality experience preferred.
• Previous supervisory, lead, training, or leadership experience preferred.
• Strong commitment to hospitality and providing exceptional guest service.
• Strong verbal, written, and interpersonal communication skills.
• Ability to handle guest concerns and resolve problems professionally.
• Ability to remain calm, professional, and solutions-focused during challenging situations and high-volume periods.
• Excellent organizational skills with the ability to manage multiple priorities and interruptions.
• Experience with hotel property management systems preferred.
• Comfortable using Microsoft Office applications and hotel technology.
• Additional language skills including Spanish helpful but not required.

Responsibilities

• Provide exceptional, welcoming, and professional service to guests throughout their stay.
• Supervise Front Desk operations during assigned shifts and help ensure efficient and consistent service.
• Perform Front Desk responsibilities as operational needs require, including guest check-in/check-out, room assignments, payment processing, reservation assistance, and guest requests.
• Monitor the lobby and Front Desk areas to maintain a welcoming, organized, guest-ready environment.
• Coordinate VIP arrivals, group arrivals, special requests, room assignments, and other high-impact guest experiences.
• Monitor occupancy, arrivals, departures, and other operational information to support Front Office operations.
• Serve as a point of escalation for guest questions, concerns, and service issues during shifts.
• Listen to guest concerns with empathy and professionalism and identify appropriate solutions within guidelines.
• Provide service recovery when appropriate and document significant guest concerns and resolutions.
• Follow up on unresolved guest concerns and communicate necessary information to Front Office leadership and other departments.
• Recognize situations requiring additional management and escalate appropriately.
• Provide daily direction and support to Front Desk colleagues during shifts.
• Lead by example with Hyatt service standards, professionalism, accountability, and care.
• Onboarding and training of new Front Desk colleagues; coaching and feedback.
• Maintain accurate Front Desk documentation and assist with cash handling as assigned.
• Foster a collaborative, inclusive, and service-focused workplace.

Skills

Guest service

Leadership

Communication

Problem solving

Organization

Technology proficiency

Education

High school diploma or equivalent

Hospitality/Business coursework

Tools

Hotel Property Management System

Microsoft Office

Job description

Hyatt Regency Indianapolis is seeking a Front Desk Supervisor to lead daily Front Desk operations, ensure smooth check-in/out, coordinate VIP arrivals, and maintain a welcoming, guest-focused lobby.

You will supervise colleagues on assigned shifts, coach and train new staff, uphold Hyatt service standards, handle guest concerns, and collaborate with Housekeeping, Engineering, and Security to deliver a seamless stay.