Assistant Front Office Manager

Appone; Indianapolis (IN); On-site; USD 45,000 - 55,000; Full time

Job summary

HM Alpha Hotels & Resorts in Indianapolis seeks a Front Desk Supervisor to oversee the front office, reservations, guest registration, bell services and related operations at Hilton Indianapolis. You will drive service standards and profitability while leading a team of front desk personnel.

The role requires leadership experience, the ability to schedule for occupancy, handle guest accounts and resolve issues promptly.

Qualifications

• Bachelor's Degree in Management, Hotel Administration, Business or related field.
• Experience: 1 year night audit, 2 years front desk, or an equivalent combination of education and experience.
• Strong leadership and staff development skills.
• Excellent guest service and problem-solving abilities.

Responsibilities

• Supervise/lead Front Desk and related front desk departments; include hiring, termination, performance evaluations, training, and development.
• Schedule staff according to labor standards and occupancy forecasts.
• Maintain standards of guest service quality.
• Contribute to profitability and guest satisfaction across departments.
• Achieve budgeted revenues/expenses and maximize profitability of guest services.
• Develop short- and long-term financial/operational plans for guest services and participate in annual budget prep.
• Manage reservations to optimize occupancy and ADR via suggestive selling.
• Maintain credit control and cash handling procedures; ensure guest security.
• Address guest complaints and implement corrective actions.
• Encourage staff to meet/exceed guest expectations and apply guest interaction skills.

Skills

Front desk operations

Leadership

Guest service

Education

Bachelor's Degree in Management, Hotel Administration, Business or related field

Job description

Ensure the delivery of exceptional guest services by overseeing key operational areas such as the front office, reservations, guest registration, bell services, telephone operations, and guest accounting. This role upholds established operational standards while optimizing hotel profitability.

Responsibilities

• Supervise/ lead Front Desk and departments supporting front desk as listed. Leadership duties to include: hiring, terminating, performance evaluations, training, and development.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain standards of guest service quality.
• Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
• Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Receive departmental related guest complaints and ensures corrective action is taken.
• Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
• Other duties as assigned by the leader

Education and Experience

• Bachelor’s Degree in Management, Hotel Administration, Business or related field.
• Experience Minimum 1 year experience on night audit, 2 years experience in front desk operations, OR, an equivalent combination of education and experience

This is a salary position with compensation of $50,000.00 annually.

Position Requirements

Successful completion of a background check is required prior to employment.

Category

Front Office / Front Desk

Location

Hilton Indianapolis 226

Contract Type

Full-Time/Part-Time Full-Time

Shift

Various Shifts

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.