Front Office & Guest Experience Leader

Texas Western Hospitality Group; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Embassy Suites Austin is seeking a Front Office Manager to lead the front desk team and oversee daily hotel operations. You will supervise staff, manage schedules, train for guest service excellence, and ensure adherence to policies and procedures.

This role also involves revenue monitoring, budgeting, and supporting sales initiatives. The successful candidate will demonstrate strong leadership, operational oversight, and a proactive approach to guest satisfaction in a full-time capacity at our

Responsibilities

• Directly supervise the Front Desk staff and department operations, including hiring, discipline, and performance evaluations.
• Schedule staff and maintain adequate coverage while following labor standards.
• Train staff to ensure maximum guest service across hotel amenities, local area guidance, and group functions.
• Monitor Revenue Management systems to position the hotel as a market leader in RevPAR.
• Select staff and complete all new hire paperwork and conduct performance reviews.
• Maintain accurate records, including cash flow, direct bills, reservations and payments.
• Participate in staff meetings and ensure adherence to franchise and company procedures.
• Respond to guest and employee issues and cover shifts as needed.
• Assist with sales/marketing efforts and support budget preparation.

Job description

Embassy Suites Austin is seeking a Front Office Manager to lead the front desk team and oversee daily hotel operations. You will supervise staff, manage schedules, train for guest service excellence, and ensure adherence to policies and procedures.

This role also involves revenue monitoring, budgeting, and supporting sales initiatives. The successful candidate will demonstrate strong leadership, operational oversight, and a proactive approach to guest satisfaction in a full-time capacity at our