Guest Experience Front Office Leader

Pier House; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Austin Lakeway Resort & Spa is seeking a Front Office Manager to lead the front desk team at our Austin, Texas property. You will greet guests warmly, check them in and out, and ensure exceptional service across shifts.

Responsibilities include staffing, interviewing, training, scheduling, and resolving guest issues while maintaining efficient POS/reservations operations and accurate cash handling. Candidates should have 2+ years of supervisory experience and strong leadership skills.

Qualifications

• 2+ years in supervisory/front desk or guest services
• Strong customer service and problem-solving abilities
• Ability to schedule and manage front desk staff and shifts

Responsibilities

• Greet guests and check them in/out promptly and professionally
• Acknowledge guest needs and maintain positive guest relations
• Assist with staffing, interviewing, training, and scheduling front desk staff
• Interview, hire, and supervise front desk agents and PBX staff
• Address guest complaints, resolve issues, and ensure satisfaction
• Operate POS/Reservations system and perform daily transaction reporting
• Handle cash, checks, and credit card transactions accurately
• Perform other hotel-related duties as assigned

Skills

Supervisory experience

Customer service

Leadership

Staff scheduling

Tools

POS/Reservations system

Job description

Austin Lakeway Resort & Spa is seeking a Front Office Manager to lead the front desk team at our Austin, Texas property. You will greet guests warmly, check them in and out, and ensure exceptional service across shifts.

Responsibilities include staffing, interviewing, training, scheduling, and resolving guest issues while maintaining efficient POS/reservations operations and accurate cash handling. Candidates should have 2+ years of supervisory experience and strong leadership skills.