FRONT OFFICE MANAGER

Texas Western Hospitality Group; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Embassy Suites Austin is seeking a Front Office Manager to lead the front desk team and oversee daily hotel operations. You will supervise staff, manage schedules, train for guest service excellence, and ensure adherence to policies and procedures.

This role also involves revenue monitoring, budgeting, and supporting sales initiatives. The successful candidate will demonstrate strong leadership, operational oversight, and a proactive approach to guest satisfaction in a full-time capacity at our

Responsibilities

• Directly supervise the Front Desk staff and department operations, including hiring, discipline, and performance evaluations.
• Schedule staff and maintain adequate coverage while following labor standards.
• Train staff to ensure maximum guest service across hotel amenities, local area guidance, and group functions.
• Monitor Revenue Management systems to position the hotel as a market leader in RevPAR.
• Select staff and complete all new hire paperwork and conduct performance reviews.
• Maintain accurate records, including cash flow, direct bills, reservations and payments.
• Participate in staff meetings and ensure adherence to franchise and company procedures.
• Respond to guest and employee issues and cover shifts as needed.
• Assist with sales/marketing efforts and support budget preparation.

Job description

Job DetailsJob Location: Embassy Suites - Austin - Austin, TX 78704Position Type: Full TimeJob Shift: Any

Our Front Office Manager:

• Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
• Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions.
• Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
• Selects or assists in the selection of hotel staff and complete all new hire paperwork.
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and employee issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the General Manager
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Maintains and implements established Emergency Procedures, assuring the security of guests and monies.
• Participates in the preparation of the hotels annual budget.
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines

Note: Other duties as assigned by General Manager or Area Director

Qualifications