Guest Experience & Front Desk Manager

Hotel Yountville; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Austin Lakeway Resort & Spa in Austin, Texas seeks a Front Office Manager to lead the front desk team, greet guests, check in/out, and maintain exceptional guest relations on property. You will ensure staffing levels, participate in hiring, and mentor front desk associates to deliver top-tier service.

The role requires 2+ years of supervisory front desk experience, strong customer service, solid math skills, and proficiency with POS systems.

Qualifications

• 2+ yrs supervisory experience overseeing front desk or customer service-related team members.
• Basic math skills.

Responsibilities

• Greet all guests warmly and manage check-in/check-out at the front desk.
• Acknowledge guests, respond promptly, and anticipate needs for guest satisfaction.
• Oversee staffing levels and assist with scheduling front desk staff.
• Participate in interviewing, hiring, training, and scheduling staff.
• Resolve guest complaints through investigation and creative problem solving.
• Manage POS/reservations system and handle cash transactions.

Skills

Staff supervision

Customer service

Scheduling staff

Problem solving

Tools

POS system

Job description

Austin Lakeway Resort & Spa in Austin, Texas seeks a Front Office Manager to lead the front desk team, greet guests, check in/out, and maintain exceptional guest relations on property. You will ensure staffing levels, participate in hiring, and mentor front desk associates to deliver top-tier service.

The role requires 2+ years of supervisory front desk experience, strong customer service, solid math skills, and proficiency with POS systems.