Front Office Supervisor — Elevate Guest Experience & Growth

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision Insurance

401K

Complimentary shift meal

Discounted hotel rates

Educational assistance

Talent development programs

CSR involvement

Job summary

Fairmont Austin is seeking an experienced Front Office leader reporting to the Front Office Manager. This role delivers professional, guest-focused service and collaborates with all departments to ensure a seamless guest experience.

Ideal candidates bring hospitality education, team leadership, and excellent communication skills to drive guest satisfaction and upsell initiatives within a luxury environment. We offer competitive benefits and growth across our properties.

Qualifications

• Excellent team leadership and management skills.
• Fluent and confident in English; additional languages are a plus.
• Excellent written and verbal communication; strong interpersonal skills.

Responsibilities

• Consistently offers professional, engaging and friendly service.
• Establishes rapport with guests and maintains strong relationships.
• Works with other departments to prioritize guest needs and ensure the guest is the priority.
• Ensures smooth operation of the hotel and safety of guests and staff.
• Reviews arrivals and VIP requests to meet or exceed expectations.
• Promotes upsell programs in line with brand standards.

Skills

Team leadership

English fluency

Communication

Guest service

Education

Hospitality degree

Job description

Fairmont Austin is seeking an experienced Front Office leader reporting to the Front Office Manager. This role delivers professional, guest-focused service and collaborates with all departments to ensure a seamless guest experience.

Ideal candidates bring hospitality education, team leadership, and excellent communication skills to drive guest satisfaction and upsell initiatives within a luxury environment. We offer competitive benefits and growth across our properties.