Front Office & Hospitality Operations Lead

Embassy Suites Brier Creek- Raleigh, NC; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Hilton is seeking a Front Office Manager to oversee daily hotel operations, ensuring top-tier guest experiences and adherence to brand standards. You will lead Front Desk, Breakfast, and related teams, collaborating with Housekeeping and Engineering to deliver seamless service.

Responsible for staffing, training, budgeting, and maintaining financial controls, you will also guide revenue strategies and guest relations to maximize satisfaction and profitability.

Qualifications

• Exceed guest expectations by personal example and coaching staff.
• Schedule and supervise Front Desk, Breakfast, Front Office staff to meet forecasted demand.
• Coordinate with Housekeeping & Engineering to maximize service quality.
• Manage accounts receivable, HHonors submissions, and guest billing inquiries.

Responsibilities

• Exceed guest expectations by coaching Guest Services staff and monitoring SALT metrics.
• Translate GM/sales strategy into operational priorities and tasks for FOM and staff.
• Ensure brand standards for safety, service, and quality across all departments.
• Oversee labor and expense forecasting to meet budgeted profit margins.

Skills

Leadership

Operations management

Guest service

Education

High school diploma or GED

Tools

Opera/PMS (implied)

Job description

Hilton is seeking a Front Office Manager to oversee daily hotel operations, ensuring top-tier guest experiences and adherence to brand standards. You will lead Front Desk, Breakfast, and related teams, collaborating with Housekeeping and Engineering to deliver seamless service.

Responsible for staffing, training, budgeting, and maintaining financial controls, you will also guide revenue strategies and guest relations to maximize satisfaction and profitability.