Front Office Experience Lead – Assistant Manager

Auburn Marriott Opelika Resort & Spa at Grand National; Shoals (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health coverage and benefits

401(k) with company match

Exclusive discounts on stays, dining,

Career growth opportunities

Employee recognition programs

Positive, team-centered work culture

Job summary

Renaissance Shoals Resort & Spa in Shoals, Alabama, seeks an Assistant Front Office Manager to support daily Front Desk operations and oversee Bell Staff, Switchboard, and Concierge.

You will lead guest arrivals and departures, drive service excellence, and collaborate with hotel departments to maximize occupancy, guest satisfaction, and revenue.

Join a property in the Renaissance family, with comprehensive benefits and opportunities for career growth.

Responsibilities

• Lead the Guest Experience: Oversee daily Front Desk operations to ensure seamless guest arrivals, departures, and personalized service that creates memorable stays.
• Teamwork: Support, train, and motivate Front Office associates while setting clear expectations and fostering a guest-focused, service-driven culture.
• Resolve Concerns: Address guest concerns and special requests with professionalism, urgency, and hospitality to exceed expectations and build guest satisfaction.
• Manage Operations: Monitor daily reports, staffing, shift transitions, and Front Desk procedures to maintain efficiency, accuracy, and operational excellence.
• Collaboration: Partner with Bell Services, Concierge, and other hotel departments to create a seamless guest experience while supporting occupancy, revenue, and service goals.

Job description

Renaissance Shoals Resort & Spa in Shoals, Alabama, seeks an Assistant Front Office Manager to support daily Front Desk operations and oversee Bell Staff, Switchboard, and Concierge.

You will lead guest arrivals and departures, drive service excellence, and collaborate with hotel departments to maximize occupancy, guest satisfaction, and revenue.

Join a property in the Renaissance family, with comprehensive benefits and opportunities for career growth.