Assistant Front Office Manager

PCH Hotels & Resorts Inc.; Shoals (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health coverage and benefits

401(k) with company match

Exclusive discounts on stays, dining,

Career growth opportunities

Employee recognition programs

Positive, team-centered work culture

Job summary

Renaissance Shoals Resort & Spa in Shoals, Alabama, seeks an Assistant Front Office Manager to support daily Front Desk operations and oversee Bell Staff, Switchboard, and Concierge.

You will lead guest arrivals and departures, drive service excellence, and collaborate with hotel departments to maximize occupancy, guest satisfaction, and revenue.

Join a property in the Renaissance family, with comprehensive benefits and opportunities for career growth.

Responsibilities

• Lead the Guest Experience: Oversee daily Front Desk operations to ensure seamless guest arrivals, departures, and personalized service that creates memorable stays.
• Teamwork: Support, train, and motivate Front Office associates while setting clear expectations and fostering a guest-focused, service-driven culture.
• Resolve Concerns: Address guest concerns and special requests with professionalism, urgency, and hospitality to exceed expectations and build guest satisfaction.
• Manage Operations: Monitor daily reports, staffing, shift transitions, and Front Desk procedures to maintain efficiency, accuracy, and operational excellence.
• Collaboration: Partner with Bell Services, Concierge, and other hotel departments to create a seamless guest experience while supporting occupancy, revenue, and service goals.

Job description

Description

At the Renaissance Shoals Resort & Spa, we pride ourselves on delivering unparalleled service in a stunning environment. Our property embraces the local history and heritage of the music industry in the Shoals area. For many years the Renaissance Shoals Resort & Spa has been the premier hotel in the entire region, offering luxury, modern amenities, and spectacular dining options to our guests.

Are you passionate about hospitality and ready to take the next step in your career? We are currently seeking a dynamic Assistant Front Office Manager to join our team and play a key role in creating memorable stays for our guests. As the Assistant Front Office Manager , you will support the daily operations of the Front Desk and oversee related Front Office areas, including Bell Staff, Switchboard, and Concierge/Guest Services. You will work closely with our team to ensure smooth guest arrivals and departures, maintain guest satisfaction, and achieve financial goals.

Key Responsibilities:

• Lead the Guest Experience: Oversee daily Front Desk operations to ensure seamless guest arrivals, departures, and personalized service that creates memorable stays.
• Teamwork: Support, train, and motivate Front Office associates while setting clear expectations and fostering a guest-focused, service-driven culture.
• Resolve Concerns: Address guest concerns and special requests with professionalism, urgency, and hospitality to exceed expectations and build guest satisfaction.
• Manage Operations: Monitor daily reports, staffing, shift transitions, and Front Desk procedures to maintain efficiency, accuracy, and operational excellence.
• Collaboration: Partner with Bell Services, Concierge, and other hotel departments to create a seamless guest experience while supporting occupancy, revenue, and service goals.

Why Join Us?

This is your opportunity to be part of a prestigious property within the Renaissance family, where you can make a significant as a part of a passionate team dedicated to creating memorable experiences for our guests.

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Opportunities for Growth: Access ongoing training and development with opportunities for career advancement.
• Employee Recognition: Participate in employee rewards and recognition programs.
• Fun Work Environment: Be part of a friendly and supportive team that values your contributions.

Join us at Renaissance Shoals Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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