Front Office CX Strategy & Service Associate

PwC; Seattle (WA); On-site; USD 63,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Holiday pay

Vacation

Sick leave

Job summary

PwC in Seattle seeks an Front Office Strategy Consulting - Service & Support Experienced Associate to enhance customer experience and drive growth across client projects. You’ll learn, contribute, and build your personal brand while collaborating with teams on diverse assignments.

You will design customer journeys, analyze client needs, and apply process improvements to boost satisfaction and loyalty. A background in CX, analytics, and business awareness is preferred.

Qualifications

• Bachelor's degree required.
• At least 1 year of experience.
• Preference for fields such as Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, MIS, Computer Applications.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth.
• Designing customer journey maps to create seamless and personalized experiences for clients.
• Collaborating with team members to adapt to varying challenges and scopes presented by different clients.
• Applying a learning mindset to take ownership of personal development and consistently deliver quality work.
• Gathering information from diverse sources to analyze facts and discern patterns for informed decision-making.
• Developing commercial awareness by understanding how the business works and applying professional standards.
• Engaging in customer experience strategy to improve customer satisfaction, loyalty, and advocacy.
• Utilizing customer data management techniques to support client engagement and retention strategies.
• Implementing business process improvements to optimize customer service management and enhance client support.
• Conducting customer journey analysis to identify opportunities for enhancing customer relations and value propositions.

Skills

Customer journey analysis

Customer experience design

AI fluency

Customer segmentation

Education

Bachelor's degree

Job description

PwC in Seattle seeks an Front Office Strategy Consulting - Service & Support Experienced Associate to enhance customer experience and drive growth across client projects. You’ll learn, contribute, and build your personal brand while collaborating with teams on diverse assignments.

You will design customer journeys, analyze client needs, and apply process improvements to boost satisfaction and loyalty. A background in CX, analytics, and business awareness is preferred.