Front Office CX Strategy Consultant - Service & Support

PwC; Washington (District of Columbia); On-site; USD 63,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid holidays

Job summary

PwC seeks a Front Office Strategy Consulting - Service & Support Experienced Associate in Washington, DC to engage with clients, enhance customer experience, and drive business growth. You will analyze needs, develop customer-centric solutions, and contribute to projects while building your personal brand.

In this role you will design customer journey maps, support personalized experiences, and collaborate with diverse teams.

Qualifications

• Bachelor's degree and at least 1 year of experience required.
• Demonstrated interest in customer experience (CX) design and strategy.
• AI fluency and ability to collaborate with humans and AI tools.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
• Designing customer journey maps to create seamless and personalized experiences for clients
• Collaborating with team members to adapt to varying challenges and scopes presented by different clients
• Applying a learning mindset to take ownership of personal development and consistently deliver quality work
• Gathering information from diverse sources to analyze facts and discern patterns for informed decision-making
• Developing commercial awareness by understanding how the business works and applying professional standards
• Engaging in customer experience strategy to improve customer satisfaction, loyalty, and advocacy
• Utilizing customer data management techniques to support client engagement and retention strategies
• Implementing business process improvements to optimize customer service management and enhance client support
• Conducting customer journey analysis to identify opportunities for enhancing customer relations and value propositions

Skills

AI fluency

CX design

Customer journey analysis

Education

Bachelor's degree

Job description

PwC seeks a Front Office Strategy Consulting - Service & Support Experienced Associate in Washington, DC to engage with clients, enhance customer experience, and drive business growth. You will analyze needs, develop customer-centric solutions, and contribute to projects while building your personal brand.

In this role you will design customer journey maps, support personalized experiences, and collaborate with diverse teams.