Front Office CX Strategy Associate: Customer Journey & Growth

PwC; Dallas (TX); On-site; USD 63,000 - 140,000; Full time

Benefits offered by this job

Annual bonus

Medical benefits

401k plan

Job summary

PwC in Dallas is seeking an Front Office Strategy Consulting - Service & Support Experienced Associate to enhance customer experience and drive growth. You will learn, contribute to client projects, and develop skills while engaging with clients to build meaningful connections.

You will design customer journey maps, collaborate with teams, and apply a learning mindset to deliver high-quality work that adds value for clients and the firm.

Qualifications

• Bachelor's degree is required.
• At least 1 year of experience is required.

Responsibilities

• Analyze client needs to develop customer-centric solutions that enhance experience and growth.
• Design customer journey maps for seamless, personalized client experiences.
• Collaborate with team to adapt to varying client challenges and scopes.
• Demonstrate a learning mindset and take ownership of personal development.
• Gather data from diverse sources to analyze facts and discern patterns for decisions.
• Develop commercial awareness of how the business operates and apply professional standards.
• Engage in customer experience strategy to improve satisfaction, loyalty, and advocacy.
• Utilize customer data management techniques to support engagement and retention strategies.
• Implement business process improvements to optimize service management.
• Conduct customer journey analyses to identify opportunities to improve relationships and value propositions.

Skills

AI fluency

AI collaboration

Customer journey analysis

CX design

Business process improvement

CRM systems

KPI analysis

Customer segmentation

Education

Bachelor's degree

Job description

PwC in Dallas is seeking an Front Office Strategy Consulting - Service & Support Experienced Associate to enhance customer experience and drive growth. You will learn, contribute to client projects, and develop skills while engaging with clients to build meaningful connections.

You will design customer journey maps, collaborate with teams, and apply a learning mindset to deliver high-quality work that adds value for clients and the firm.