CX Strategy Associate: Customer Journey & Experience

PwC; Atlanta (GA); On-site; USD 63,000 - 140,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical, dental, vision benefits

401k

Job summary

PwC is seeking a Front Office Strategy Consulting - Service & Support Experienced Associate in Atlanta to enhance customer experience and drive business growth. You will analyze client needs, design customer journey maps, and collaborate with diverse teams to deliver client-focused solutions.

The role emphasizes learning, ownership, and delivering high-quality work across engagements, with exposure to multiple client settings and industry challenges.

Qualifications

• Bachelor's degree required.
• At least 1 year of experience.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
• Designing customer journey maps to create seamless and personalized experiences for clients
• Collaborating with team members to adapt to varying challenges and scopes presented by different clients
• Applying a learning mindset to take ownership of personal development and consistently deliver quality work
• Gathering information from diverse sources to analyze facts and discern patterns for informed decision-making
• Developing commercial awareness by understanding how the business works and applying professional standards
• Engaging in customer experience strategy to improve customer satisfaction, loyalty, and advocacy
• Utilizing customer data management techniques to support client engagement and retention strategies
• Implementing business process improvements to optimize customer service management and enhance client support
• Conducting customer journey analysis to identify opportunities for enhancing customer relations and value propositions

Skills

Customer experience

Cross-team collaboration

Learning mindset

Data gathering

Commercial awareness

KPIs

Education

Bachelor's degree

Job description

PwC is seeking a Front Office Strategy Consulting - Service & Support Experienced Associate in Atlanta to enhance customer experience and drive business growth. You will analyze client needs, design customer journey maps, and collaborate with diverse teams to deliver client-focused solutions.

The role emphasizes learning, ownership, and delivering high-quality work across engagements, with exposure to multiple client settings and industry challenges.