Front Office CX Strategy Associate - Service & Support

PwC; San Francisco (CA); On-site; USD 63,000 - 140,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical, dental, vision benefits

401(k) plan

Job summary

PwC is seeking an experienced front office strategy consultant associate to help clients enhance customer experiences and drive growth. You will learn on the job while contributing to client projects and expanding your knowledge of firm services and technology resources.

You will design customer journey maps, analyze needs, collaborate with diverse teams, and develop commercial awareness to deliver high-value CX outcomes for a range of clients.

Qualifications

• Bachelor's degree required or equivalent.
• Experience in customer experience strategy or CX design.
• Demonstrated ability to analyze KPIs and improve processes.

Responsibilities

• Analyze client needs to develop customer-centric solutions.
• Design customer journey maps for seamless experiences.
• Collaborate with teams to tackle varied client challenges.
• Apply a learning mindset and own personal development.
• Gather diverse data to inform decisions.
• Develop commercial awareness of client businesses.
• Engage in CX strategy to improve satisfaction and loyalty.
• Utilize customer data management to support engagement.
• Implement business process improvements to enhance service.
• Conduct journey analysis to identify value opportunities.

Skills

AI fluency

Customer journey analysis

Customer experience design

Business process improvement

CRM systems

KPIs for CX

Education

Bachelor's degree

Tools

CRM systems

Job description

PwC is seeking an experienced front office strategy consultant associate to help clients enhance customer experiences and drive growth. You will learn on the job while contributing to client projects and expanding your knowledge of firm services and technology resources.

You will design customer journey maps, analyze needs, collaborate with diverse teams, and develop commercial awareness to deliver high-value CX outcomes for a range of clients.