Front Office CX Strategy Associate

PwC

New York (NY)

On-site

USD 63,000 - 140,000

Full time

2 days ago

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Job summary

PwC is seeking a Front Office Strategy Consulting - Service & Support Experienced Associate in New York to partner with clients in enhancing customer experiences and driving growth. You will learn and contribute across client projects, build connections, and deepen your knowledge of firm services and technology resources.

You will design customer journey maps and support efforts to create personalized experiences that boost satisfaction and loyalty.

Qualifications

Bachelor's degree required.
Minimum 1 year of experience.

Responsibilities

Analyze client needs to develop customer-centric solutions that enhance customer experience and drive business growth.
Design customer journey maps to create seamless and personalized experiences for clients.
Collaborate with team members to adapt to varying challenges and scopes presented by different clients.
Apply a learning mindset to take ownership of personal development and consistently deliver quality work.
Gather information from diverse sources to analyze facts and discern patterns for informed decision-making.
Develop commercial awareness by understanding how the business works and applying professional standards.
Engage in customer experience strategy to improve customer satisfaction, loyalty, and advocacy.
Utilize customer data management techniques to support client engagement and retention strategies.
Implement business process improvements to optimize customer service management and enhance client support.
Conducting customer journey analysis to identify opportunities for enhancing customer relations and value propositions.