CX Strategy Consultant: Front Office (Service & Support)

PwC; Los Angeles (CA); On-site; USD 63,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Holidays

Vacation

Sick leave

Job summary

PwC in Los Angeles is seeking an Front Office Strategy Consulting - Service & Support Experienced Associate to help clients enhance their customer experience and drive growth. You will analyze needs, design solutions, and contribute across client projects while building your skills.

You will design customer journey maps, apply a learning mindset, and collaborate with teams to deliver quality work that adds value.

Qualifications

• AI fluency and AI-human collaboration required.
• Ability to analyze customer journeys and segment customers.
• Experience in customer experience (CX) design and strategy.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
• Designing customer journey maps to create seamless and personalized experiences for clients
• Collaborating with team members to adapt to varying challenges and scopes presented by different clients
• Applying a learning mindset to take ownership of personal development and consistently deliver quality work
• Gathering information from diverse sources to analyze facts and discern patterns for informed decision-making
• Developing commercial awareness by understanding how the business works and applying professional standards
• Engaging in customer experience strategy to improve customer satisfaction, loyalty, and advocacy
• Utilizing customer data management techniques to support client engagement and retention strategies
• Implementing business process improvements to optimize customer service management and enhance client support
• Conducting customer journey analysis to identify opportunities for enhancing customer relations and value propositions

Skills

AI fluency

Customer journey analysis

Customer segmentation

CX design

Education

Bachelor's degree

Job description

PwC in Los Angeles is seeking an Front Office Strategy Consulting - Service & Support Experienced Associate to help clients enhance their customer experience and drive growth. You will analyze needs, design solutions, and contribute across client projects while building your skills.

You will design customer journey maps, apply a learning mindset, and collaborate with teams to deliver quality work that adds value.