CX Strategy & Service Experience Associate

PwC South Africa; Seattle (WA); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Holiday pay

Vacation

Personal and family sick leave

and more.

Job summary

PwC in the United States seeks an Front Office Strategy Consulting - Service & Support Experienced Associate to engage with clients and elevate customer experience. You will analyze needs, craft customer-centric solutions, and guide performance improvements while learning through client projects.

Travel up to 60% and work across diverse clients and teams to build connections, manage development, and advance your personal brand while delivering high-quality work that drives client value.

Qualifications

• Bachelor's degree required.
• 1+ years of experience required.
• Travel up to 60%.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth.
• Designing customer journey maps to create seamless and personalized experiences for clients.
• Collaborating with team members to adapt to varying challenges and scopes presented by different clients.
• Applying a learning mindset to take ownership of personal development and consistently deliver quality work.
• Gathering information from diverse sources to analyze facts and discern patterns for informed decision-making.
• Developing commercial awareness by understanding how the business works and applying professional standards.
• Engaging in customer experience strategy to improve customer satisfaction, loyalty, and advocacy.
• Utilizing customer data management techniques to support client engagement and retention strategies.
• Implementing business process improvements to optimize customer service management and enhance client support.
• Conducting customer journey analysis to identify opportunities for enhancing customer relations and value propositions.

Skills

Customer experience design

Data analysis

Client engagement

Team collaboration

AI fluency

Education

Bachelor's degree

Tools

CRM software

Job description

PwC in the United States seeks an Front Office Strategy Consulting - Service & Support Experienced Associate to engage with clients and elevate customer experience. You will analyze needs, craft customer-centric solutions, and guide performance improvements while learning through client projects.

Travel up to 60% and work across diverse clients and teams to build connections, manage development, and advance your personal brand while delivering high-quality work that drives client value.