Front Office CX Strategy Associate

PwC; Chicago (IL); Hybrid; USD 63,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Holiday pay

Vacation

Sick leave

Job summary

PwC in Chicago seeks an Front Office Strategy Consulting - Service & Support Experienced Associate to help improve customer experience and drive growth. You will learn on client projects while delivering high-quality work and building your professional skills within the Management Consulting practice.

You will design customer journeys, analyze needs, collaborate with teams, and develop solutions that increase satisfaction and loyalty across varied clients and industries.

Qualifications

• At least a Bachelor's degree.
• At least 1 year of experience.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth.
• Designing customer journey maps to create seamless and personalized experiences for clients.
• Collaborating with team members to adapt to varying challenges and scopes presented by different clients.
• Applying a learning mindset to take ownership of personal development and consistently deliver quality work.
• Gathering information from diverse sources to analyze facts and discern patterns for informed decision-making.
• Developing commercial awareness by understanding how the business works and applying professional standards.
• Engaging in customer experience strategy to improve customer satisfaction, loyalty, and advocacy.
• Utilizing customer data management techniques to support client engagement and retention strategies.
• Implementing business process improvements to optimize customer service management and enhance client support.
• Conducting customer journey analysis to identify opportunities for enhancing customer relations and value propositions

Skills

Customer experience

Customer journey design

Client collaboration

AI fluency

KPI analysis

Education

Bachelor's degree

Tools

CRM systems

Job description

PwC in Chicago seeks an Front Office Strategy Consulting - Service & Support Experienced Associate to help improve customer experience and drive growth. You will learn on client projects while delivering high-quality work and building your professional skills within the Management Consulting practice.

You will design customer journeys, analyze needs, collaborate with teams, and develop solutions that increase satisfaction and loyalty across varied clients and industries.