CX Strategy & Customer Journey Associate

PwC

Boston (MA)

On-site

USD 63,000 - 140,000

Full time

2 days ago
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Benefits offered by this job

Medical coverage
Dental coverage
Vision coverage
401k
Holiday pay
Vacation
Sick leave

Job summary

PwC is seeking a Front Office Strategy Consulting - Service & Support Experienced Associate to help clients improve customer experience and drive growth. You will learn while contributing to projects, collaborate with teams, and build your skills in firm services and technology resources.

You will design customer journey maps and apply CX strategies to deliver seamless, personalized experiences that boost satisfaction and loyalty.

Qualifications

  • Bachelor's degree required.
  • At least 1 year of experience.

Responsibilities

  • Analyze client needs to create customer-centric solutions that enhance experience and growth.

Skills

Customer journey analysis
KPI analysis
CRM systems
Client interaction

Education

Bachelor's degree

Tools

CRM systems

Job description

PwC is seeking a Front Office Strategy Consulting - Service & Support Experienced Associate to help clients improve customer experience and drive growth. You will learn while contributing to projects, collaborate with teams, and build your skills in firm services and technology resources.

You will design customer journey maps and apply CX strategies to deliver seamless, personalized experiences that boost satisfaction and loyalty.

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