Front Office Strategy Lead - Service & Support

PwC; Charlotte (NC); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Holiday pay

Vacation

Sick leave

Parental leave

Job summary

PwC is seeking a Service & Support Strategy Manager within its Customer Consulting team in the United States. The role focuses on developing and implementing customer-related strategies to enhance client experiences and drive business growth, with responsibility for leading teams and mentoring staff.

You will analyze client needs, craft customer-centric solutions, and guide sales and service strategies to improve satisfaction and revenue.

Qualifications

• Bachelor's degree required.
• At least 5 years of experience.

Responsibilities

• Developing and implementing customer-centric strategies to enhance client engagement and drive business growth.
• Analyzing customer engagement processes to identify opportunities for improvement and innovation.
• Leading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growth.
• Coaching and mentoring team members to leverage their strengths and deliver on client expectations.
• Utilizing analytical thinking to assess customer needs and develop tailored solutions.
• Managing client relationships to foster trust and long‑term partnerships.
• Overseeing the planning, budgeting, and execution of projects to meet client objectives.
• Encouraging the adoption of innovative technologies and methodologies to enhance service delivery.
• Facilitating cross‑functional collaboration to optimize customer acquisition and retention strategies.
• Addressing and resolving conflicts or issues with clients and team members to maintain a productive work environment.

Skills

Analytical thinking

Business transformation

Customer relationship management

Customer strategy

Sales strategy

Change leadership

Professional courage

Customer service excellence

Active listening

Influencer relationships

Education

Bachelor's degree

Job description

PwC is seeking a Service & Support Strategy Manager within its Customer Consulting team in the United States. The role focuses on developing and implementing customer-related strategies to enhance client experiences and drive business growth, with responsibility for leading teams and mentoring staff.

You will analyze client needs, craft customer-centric solutions, and guide sales and service strategies to improve satisfaction and revenue.