Front Office CX Strategy Associate - Service & Support

PwC; Charlotte (NC); On-site; USD 63,000 - 140,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical, dental, vision

Job summary

PwC is seeking a Front Office Strategy Consulting - Service & Support Experienced Associate in Charlotte, NC. You will engage with clients to enhance customer experience, drive growth, and develop customer-centric solutions while learning and contributing to client projects.

The role emphasizes building relationships, managing teams, and deepening knowledge of firm services and technology resources. You will design customer journey maps, analyze data, and collaborate across client teams to

Qualifications

• Bachelor's degree required.
• At least 1 year of experience in front office strategy/consulting or related field.
• Strong CX design and customer journey skills.

Responsibilities

• Analyze client needs to develop customer-centric solutions that enhance experience and drive growth.
• Design customer journey maps for seamless, personalized client experiences.
• Collaborate with team members to adapt to varying client challenges and scopes.
• Apply a learning mindset to personal development and delivering quality work.
• Gather information from diverse sources to analyze feiten and identify patterns.

Skills

Customer journey analysis

AI fluency

Customer experience design

KPI analysis

Education

Bachelor's degree

Tools

CRM systems

Job description

PwC is seeking a Front Office Strategy Consulting - Service & Support Experienced Associate in Charlotte, NC. You will engage with clients to enhance customer experience, drive growth, and develop customer-centric solutions while learning and contributing to client projects.

The role emphasizes building relationships, managing teams, and deepening knowledge of firm services and technology resources. You will design customer journey maps, analyze data, and collaborate across client teams to