Customer Strategy & Growth Manager

PwC; Dallas (TX); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Annual discretionary bonus

Benefits package

Job summary

PwC in Dallas seeks a Service & Support Strategy Manager within our Customer Consulting team to shape and execute customer-focused strategies that boost client experiences and drive revenue growth. You will lead project teams, mentor junior staff, manage client accounts, and partner with cross-functional groups to deliver measurable outcomes while upholding PwC's values and standards.

This role emphasizes integrity, innovation, and the ability to translate insights into practical strategies that

Qualifications

• Bachelor’s degree required.
• At least 5 years of experience in service, strategy, or management consulting.
• Experience leading teams and managing client accounts.

Responsibilities

• Develop and implement customer-centric strategies to drive growth.
• Analyze customer engagement processes for improvements.
• Lead teams and manage client accounts.
• Coach and mentor staff while delivering client expectations.
• Use analytics to assess customer needs and tailor solutions.
• Manage client relationships and foster long-term partnerships.
• Oversee planning, budgeting, and project execution.
• Encourage adoption of innovative technologies.
• Collaborate cross-functionally to optimize acquisition and retention.
• Address conflicts to maintain productive work environment.

Skills

Analytical thinking

Customer relationship management

Sales strategy

Change leadership

Customer service excellence

Strategic questioning

Education

Bachelor's degree

Job description

PwC in Dallas seeks a Service & Support Strategy Manager within our Customer Consulting team to shape and execute customer-focused strategies that boost client experiences and drive revenue growth. You will lead project teams, mentor junior staff, manage client accounts, and partner with cross-functional groups to deliver measurable outcomes while upholding PwC's values and standards.

This role emphasizes integrity, innovation, and the ability to translate insights into practical strategies that