Customer Experience Strategy Intern

PwC; Dallas (TX); On-site; USD 40,000 - 66,000; Full time

Job summary

PwC in Dallas is seeking a Management Consulting - Sales, Service and Marketing Intern to support client projects that enhance customer experiences and drive loyalty. You will participate in research, assist in CX strategy design, and help analyze customer journeys under guidance from experienced consultants.

This entry-level role emphasizes learning PwC methodologies, collaboration, and delivering quality work that adds value for clients, while developing your professional brand within the firm.

Qualifications

• Currently pursuing or have completed a Bachelor's degree.
• Client service intern positions are entry-level and candidates are typically in their 3rd or 4th year of study.

Responsibilities

• Supporting teams in delivering customer-centric strategies to enhance client experiences
• Participating in projects focused on improving customer engagement and loyalty
• Assisting in the design and implementation of customer experience (CX) strategies
• Conducting customer journey analysis to identify opportunities for service improvement
• Engaging in business process improvement initiatives to optimize client interactions
• Collaborating with team members to manage customer data and feedback effectively
• Observing and learning from experienced consultants to develop personal skills
• Applying active listening and communication skills to contribute to team discussions
• Gathering and analyzing data to support customer relationship management efforts
• Contributing to the development of customer satisfaction surveys and analysis

Education

Bachelor's degree

Job description

PwC in Dallas is seeking a Management Consulting - Sales, Service and Marketing Intern to support client projects that enhance customer experiences and drive loyalty. You will participate in research, assist in CX strategy design, and help analyze customer journeys under guidance from experienced consultants.

This entry-level role emphasizes learning PwC methodologies, collaboration, and delivering quality work that adds value for clients, while developing your professional brand within the firm.