CX Strategy Intern: Elevate Customer Experience & Insights

PwC

New York (NY)

On-site

USD 40,000 - 66,000

Full time

20 hours ago

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Job summary

PwC in New York is offering a Management Consulting - Sales, Service and Marketing Intern position. You will engage with clients to improve customer experiences and loyalty through strategic initiatives, while learning PwC methodologies and supporting teams with research and basic tasks.

You will observe and contribute to CX projects, participate in data gathering, and help design customer engagement improvements.

Qualifications

Pursuing or completed Bachelor's degree; entry-level intern role.
Interest in customer experience, CX, and loyalty initiatives.
GPA preference not specified; focus on coursework in related fields.

Responsibilities

Support teams delivering customer-centric strategies to enhance client experiences.
Participate in projects improving customer engagement and loyalty.
Assist design and implementation of CX strategies.
Conduct customer journey analyses to identify service improvements.
Contribute to business process improvements for better interactions.
Collaborate to manage customer data and feedback effectively.
Observe and learn from experienced consultants to grow skills.
Apply active listening and communication in team discussions.
Gather and analyze data to support CRM efforts.
Contribute to development of customer satisfaction surveys and analysis.