Customer-First Front Office Associate

Miracle-Ear; Greenville (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Training & development

Career growth

Medical insurance

Retirement plan

Paid time off

Paid holidays

Job summary

Miracle-Ear is seeking a Front Office Associate to be the first point of contact for customers, answering phones and greeting visitors with a friendly, professional demeanor.

The ideal candidate has administrative or front office experience, strong phone etiquette, and a sales-minded approach. This role supports scheduling, payments, promotions, and basic hearing-care workflow at our Hartsdale and Yonkers locations. Standard schedule is Monday–Friday, 9AM–5PM, with ongoing training and benefits.

Qualifications

• Administrative, front office, or patient care coordinator background.
• Experience in a direct customer support role.
• Comfortable handling inbound and outbound calling.
• Appointment scheduling and quality phone etiquette.
• Sales-minded and takes initiative.
• Adaptable and detail oriented, with an outgoing, positive demeanor.
• Computer literacy, ability to accurately document and file records.

Responsibilities

• Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience.
• Scheduling, screening, and confirming new appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives.
• Support hearing aid maintenance, cleaning and repairs.

Skills

Administrative background

Customer service

Phone etiquette

Sales mindset

Documentation

Job description

Miracle-Ear is seeking a Front Office Associate to be the first point of contact for customers, answering phones and greeting visitors with a friendly, professional demeanor.

The ideal candidate has administrative or front office experience, strong phone etiquette, and a sales-minded approach. This role supports scheduling, payments, promotions, and basic hearing-care workflow at our Hartsdale and Yonkers locations. Standard schedule is Monday–Friday, 9AM–5PM, with ongoing training and benefits.