Front Office Coordinator — WOW Patient Experience & Growth

Usph; Bellevue (WA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Disability insurance

Life insurance

Employee discounts

Employee assistance program

Generous PTO

Education support

Job summary

Sports Physical Therapy is seeking a front office administrator to lead daily front-desk operations under the supervision of the Clinic Director. You will greet patients, manage check-in, scheduling, intake, and coordinate with clinicians to ensure seamless patient care.

Ideal candidates have superb customer service, strong communication, and the ability to multitask in a dynamic clinical setting. This role supports billing and administrative tasks to maintain a positive, WOW-driven patient

Qualifications

• Team-oriented with outstanding customer service and communication skills.
• Motivated and eager to establish a presence in the community.
• Exhibits independence and the ability to work with minimal supervision.
• Ability to multi task and work well under pressure.

Responsibilities

• Greet and welcome patients, check patients in and create a memorable experience.
• Provide amazing customer service and build relationships with patients, physicians and staff.
• Schedule patients for their plan of care and manage front office duties.
• Answer multi-line phone system and handle intake of patient demographics and insurance information.
• Coordinate referrals, patient charts, and authorizations for treatment.
• Assist billing with patient balances and basic collection duties.

Skills

Customer service

Communication

Team player

Time management

Independent work

Job description

Sports Physical Therapy is seeking a front office administrator to lead daily front-desk operations under the supervision of the Clinic Director. You will greet patients, manage check-in, scheduling, intake, and coordinate with clinicians to ensure seamless patient care.

Ideal candidates have superb customer service, strong communication, and the ability to multitask in a dynamic clinical setting. This role supports billing and administrative tasks to maintain a positive, WOW-driven patient