Front Office Coordinator (Front Desk / Patient Coordinator)

True Sports Physical Therapy; Vienna (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

True Sports Physical Therapy in Vienna, VA is seeking a Front Office Coordinator to be the first point of contact for patients and to ensure smooth clinic operations on-site. You will schedule appointments, handle check-ins, and resolve patient concerns with professionalism.

This role requires strong administrative and customer service skills, experience with EMR/EHR systems, and proficiency in Microsoft Office. A high school diploma is required; healthcare experience is preferred.

Qualifications

• 1 year+ proven front desk or administrative experience, preferably in medical office.
• Proficiency with EMR/EHR systems and MS Office.
• Excellent customer service, communication and multitasking skills in a fast-paced clinic.
• High school diploma required; certificate in office or medical administration preferred.

Responsibilities

• Schedule, reschedule, and confirm appointments to maintain a smooth daily schedule.
• Greet patients, check in, answer calls, and route inquiries professionally.
• Process payments and verify transaction accuracy.
• Maintain patient records in EMR in HIPAA-compliant manner.
• Organize front office and communicate updates to management.

Skills

Front desk experience

MS Office proficiency

EMR/EHR experience

Customer service

Education

High school diploma or equivalent

Office/medical administration certificate (preferred)

Tools

EMR/EHR software

Microsoft Office

Job description

True Sports Physical Therapy is hiring a Front Office Coordinator for our busy outpatient physical therapy clinic. As the first point of contact for every patient, you’ll set the tone for a positive patient experience and keep clinic operations running smoothly. This role suits someone with strong administrative and customer service skills who wants to grow a career in healthcare administration.

This is an on-site position. Remote work is not available.

Key Responsibilities

• Schedule, reschedule, and confirm patient appointments, and coordinate patient flow to keep wait times low and the daily schedule on track.
• Greet and check in patients, answer and route calls, and resolve patient concerns professionally, escalating issues to management when needed.
• Process patient payments and copays, and verify that every transaction is accurate.
• Maintain patient records in the EMR system in compliance with HIPAA and clinic confidentiality policies.
• Organize clinic documentation, support a clean front office, and communicate daily operational updates to management.

Requirements

• 1 year + Proven front desk, receptionist, or administrative experience. Medical office or healthcare experience is preferred.
• Proficiency with EMR/EHR systems, Microsoft Office Suite, and standard office equipment.
• Excellent customer service, communication, multitasking, and time management skills in a fast-paced environment.
• High school diploma or equivalent required. A certificate in office or medical administration is preferred.

Hours

Monday-Thursday 10:00am-6:00pm (EST), Friday 07:00am-12:00pm (EST)

Dress Code

Business casual, or athletic wear with tennis shoes. No jeans, leggings, sandals, or Crocs.