Front Office Coordinator (Front Desk / Patient Coordinator)

True Sports Physical Therapy LLC; Annapolis (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

True Sports Physical Therapy LLC is seeking a Front Office Coordinator to manage the front desk in a busy outpatient clinic. You’ll set the tone for a positive patient experience and keep clinic operations running smoothly, handling appointments, check-ins, payments, and records with HIPAA compliance.

This on-site role requires strong administrative skills and a customer-focused mindset. Experience in healthcare administration is a plus, and you will work closely with the management team to

Qualifications

• 1+ year front desk, receptionist or administrative experience (healthcare preferred).
• Proficient with EMR/EHR systems, MS Office, and standard office equipment.
• Excellent customer service, communication, multitasking, and time management in a fast-paced setting.

Responsibilities

• Schedule, reschedule, and confirm patient appointments and coordinate patient flow to keep wait times low.
• Greet and check in patients, answer and route calls, and resolve patient concerns professionally.
• Process patient payments and copays, and verify that every transaction is accurate.
• Maintain patient records in the EMR system in compliance with HIPAA and clinic confidentiality policies.
• Organize clinic documentation, support a clean front office, and communicate daily operational updates to management.

Skills

Front desk experience

Customer service

EMR/EHR proficiency

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Office/Medical administration certificate (preferred)

Tools

EMR/EHR systems

Microsoft Office Suite

Job description

Description

True Sports Physical Therapy is hiring a Front Office Coordinator for our busy outpatient physical therapy clinic. As the first point of contact for every patient, you’ll set the tone for a positive patient experience and keep clinic operations running smoothly. This role suits someone with strong administrative and customer service skills who wants to grow a career in healthcare administration.

This is an on-site position. Remote work is not available.

Key Responsibilities

• Schedule, reschedule, and confirm patient appointments, and coordinate patient flow to keep wait times low and the daily schedule on track.


• Greet and check in patients, answer and route calls, and resolve patient concerns professionally, escalating issues to management when needed.


• Process patient payments and copays, and verify that every transaction is accurate.


• Maintain patient records in the EMR system in compliance with HIPAA and clinic confidentiality policies.


• Organize clinic documentation, support a clean front office, and communicate daily operational updates to management.

Requirements

• 1 year + Proven front desk, receptionist, or administrative experience. Medical office or healthcare experience is preferred.


• Proficiency with EMR/EHR systems, Microsoft Office Suite, and standard office equipment.


• Excellent customer service, communication, multitasking, and time management skills in a fast-paced environment.


• High school diploma or equivalent required. A certificate in office or medical administration is preferred.

Hours:

Monday-Thursday 10:00am-6:00pm (EST),

Friday 07:00am-12:00pm (EST)

Dress code:

Business casual, or athletic wear with tennis shoes. No jeans, leggings, sandals, or Crocs.