Front Office Coordinator - Physical Therapy

FX Physical Therapy; Baltimore (MD); On-site; USD 26,000 - 30,000; Full time

Job summary

FX Physical Therapy is seeking a Front Office Coordinator to be the welcoming face and organizational backbone of our clinic. You will manage appointments, verify insurance, and ensure smooth communication between patients and our clinical team to deliver an exceptional patient experience.

In this role, accuracy, warmth, and professionalism are essential as you handle scheduling, payments, and front desk operations. Join a collaborative team dedicated to helping patients move, heal, and thrive.

Qualifications

• Front desk coordination experience, healthcare preferred.
• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Familiarity with EHR and office software.
• Knowledge of insurance verification and authorizations.
• HIPAA confidentiality commitment.

Responsibilities

• Greet patients warmly and maintain a professional front desk.
• Coordinate appointment scheduling for therapists.
• Verify insurance coverage and manage authorizations.
• Answer calls and emails with accurate scheduling info.
• Maintain patient records in the EHR system.
• Coordinate with clinicians to ensure smooth patient journey.
• Process patient payments and reconcile transactions.
• Schedule part-time assistant coverage and clinic operations.
• Meet with Clinic Leader to review operations.
• Keep front office clean and organized.
• Monitor supplies and coordinate vendor orders.
• Support policy and workflow improvements.

Skills

Organizational skills

Interpersonal communication

EHR proficiency

Insurance verification

HIPAA compliance

Customer service

Multitasking

Tools

EHR systems

Job description

FX Physical Therapy is seeking a Front Office Coordinator to be the welcoming face and organizational backbone of our clinic. You will manage appointments, verify insurance, and ensure smooth communication between patients and our clinical team to deliver an exceptional patient experience.

In this role, accuracy, warmth, and professionalism are essential as you handle scheduling, payments, and front desk operations. Join a collaborative team dedicated to helping patients move, heal, and thrive.