Front Office Coordinator

Usphysicaltherapy2; Bellevue (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k Plans Offered

Comprehensive medical/dental/vision

Disability insurance

Life Insurance

Employee discount

Employee Assistance Program

Generous PTO

Professional growth opportunities

Job summary

Usphysicaltherapy2 is seeking a proactive Front Office Administrator to lead the clinic's front desk operations. The role demands independent judgment to plan and organize workload, exceptional customer service, and strong communication with patients, physicians, and staff.

Responsibilities include greeting patients, scheduling the entire plan of care, handling multi-line calls, collecting demographics and insurance data, obtaining treatment authorizations, and supporting billing with patient

Qualifications

• Must have superior customer service and people skills.
• Ability to plan, prioritize and organize workload with independent judgment.
• Strong time management, decision making and interpersonal skills.

Responsibilities

• Greet and check patients in, creating a welcoming experience.
• Schedule patients for the entire duration of their plan of care.
• Answer multi-line phone system and manage inquiries.
• Collect patient demographics and insurance information; coordinate referrals and patient charts.
• Obtain authorizations for treatment and assist the billing office with patient balances.

Skills

Front desk

Customer service

Scheduling

Insurance intake

Billing support

Communication

Tools

MS Office

EHR software

Job description

Under the supervision of the Clinic Director this position provides leadership and administrative support to the clinic by effectively running the front office. Must exercise independent judgment to plan, prioritize, and organize the workload required to complete tasks assigned. Must have superior customer service, people skills, good time management, decision making, communication, accounting, organizational and interpersonal skills. Along with an ability to manage daily problem solving independently and efficiently.

All daily administrative duties

• Greet and welcome patients, check patients in and create a memorable experience
• Create a WOW experience with each interaction
• Provide amazing customer service
• Formulate and build relationships with patients , physicians and staff
• Schedule patients for the entire duration of their plan of care
• Answering multi-line phone system
• Intake of patients, gathering patient demographics and insurance information, coordinating referrals and patient charts.
• Working closely with the Physical Therapists to facilitate optimum patient care and communication.
• Obtaining authorizations for treatment.
• Collecting patient co-pays and assisting the billing office in the collection of patient balances
• Performs special projects and duties as assigned.

A team player with outstanding customer service and communication skills

• Motivated and eager to establish a presence in the community
• Exhibits independence and the ability to work with minimal supervision
• Proficient in computer skills
• Ability to multi task and work well under pressure.
• Professional appearance
• Team player and detail oriented

Why work for SPT?

• 401k Plans Offered
• Comprehensive benefit package (Medical, Dental, Vision)
• Short Term & Long Term Disability
• Life Insurance
• Employee Discount Buying Program
• Employee Assistance Program
• Generous PTO
• Individual education to support professional growth