Clinic Front Office Lead — Patient Experience & Admin

Usphysicaltherapy2; Bellevue (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k Plans Offered

Comprehensive medical/dental/vision

Disability insurance

Life Insurance

Employee discount

Employee Assistance Program

Generous PTO

Professional growth opportunities

Job summary

Usphysicaltherapy2 is seeking a proactive Front Office Administrator to lead the clinic's front desk operations. The role demands independent judgment to plan and organize workload, exceptional customer service, and strong communication with patients, physicians, and staff.

Responsibilities include greeting patients, scheduling the entire plan of care, handling multi-line calls, collecting demographics and insurance data, obtaining treatment authorizations, and supporting billing with patient

Qualifications

• Must have superior customer service and people skills.
• Ability to plan, prioritize and organize workload with independent judgment.
• Strong time management, decision making and interpersonal skills.

Responsibilities

• Greet and check patients in, creating a welcoming experience.
• Schedule patients for the entire duration of their plan of care.
• Answer multi-line phone system and manage inquiries.
• Collect patient demographics and insurance information; coordinate referrals and patient charts.
• Obtain authorizations for treatment and assist the billing office with patient balances.

Skills

Front desk

Customer service

Scheduling

Insurance intake

Billing support

Communication

Tools

MS Office

EHR software

Job description

Usphysicaltherapy2 is seeking a proactive Front Office Administrator to lead the clinic's front desk operations. The role demands independent judgment to plan and organize workload, exceptional customer service, and strong communication with patients, physicians, and staff.

Responsibilities include greeting patients, scheduling the entire plan of care, handling multi-line calls, collecting demographics and insurance data, obtaining treatment authorizations, and supporting billing with patient