Front Office Coordinator (Front Desk / Patient Coordinator)

True Sports Physical Therapy; Annapolis (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

True Sports Physical Therapy in Annapolis, MD, is seeking a Front Office Coordinator to serve as the first contact for patients and to ensure a smooth, welcoming patient experience while supporting daily clinic operations.

This on-site role requires at least 1 year of administrative or front desk experience, familiarity with EMR/EHR systems, and strong customer service, communication, multitasking, and time-management skills.

Qualifications

• 1+ year of front desk or administrative experience, healthcare preferred.
• Proficient with EMR/EHR systems and Microsoft Office.
• Excellent customer service, communication, multitasking, and time management in a fast-paced clinic.
• High school diploma or equivalent; office/medical administration certificate preferred.

Responsibilities

• Schedule, reschedule, and confirm patient appointments while maintaining flow.
• Greet patients, check in, answer calls, and route concerns to management as needed.
• Process patient payments and copays with accuracy.
• Maintain patient records in the EMR system in HIPAA-compliant fashion.
• Organize clinic front office and communicate daily updates to management.

Skills

Administrative experience

Customer service

Communication

Multitasking

Time management

Education

High school diploma or equivalent

Office/medical administration certificate (preferred)

Tools

EMR/EHR systems

Microsoft Office Suite

Office equipment

Job description

True Sports Physical Therapy is hiring a Front Office Coordinator for our busy outpatient physical therapy clinic. As the first point of contact for every patient, you’ll set the tone for a positive patient experience and keep clinic operations running smoothly. This role suits someone with strong administrative and customer service skills who wants to grow a career in healthcare administration.

This is an on-site position. Remote work is not available.

Key Responsibilities

• Schedule, reschedule, and confirm patient appointments, and coordinate patient flow to keep wait times low and the daily schedule on track.
• Greet and check in patients, answer and route calls, and resolve patient concerns professionally, escalating issues to management when needed.
• Process patient payments and copays, and verify that every transaction is accurate.
• Maintain patient records in the EMR system in compliance with HIPAA and clinic confidentiality policies.
• Organize clinic documentation, support a clean front office, and communicate daily operational updates to management.

Requirements

• 1 year + Proven front desk, receptionist, or administrative experience. Medical office or healthcare experience is preferred.
• Proficiency with EMR/EHR systems, Microsoft Office Suite, and standard office equipment.
• Excellent customer service, communication, multitasking, and time management skills in a fast-paced environment.
• High school diploma or equivalent required. A certificate in office or medical administration is preferred.

Hours

Monday-Thursday 10:00am-6:00pm (EST), Friday 07:00am-12:00pm (EST)

Dress Code

Business casual, or athletic wear with tennis shoes. No jeans, leggings, sandals, or Crocs.