Front Office Coordinator - Patient Experience & Admin

SENTA ENT and Allergy Physicians; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability insurance

PTO

Employee Assistance Program (EAP)

401(K) Match

Job summary

SENTA Partners is seeking a Front Office Coordinator at a Louisville area practice. You will be the first contact for patients, families, and staff, handling check-ins, scheduling, and basic patient data management.

The role focuses on delivering excellent customer service while supporting the clinical team and ensuring smooth daily operations. Strong communication and organizational skills are essential.

Qualifications

• HS diploma or GED required.
• Medical reception experience preferred.
• Knowledge of standard clinic practices, policies and procedures.
• Proficient with MS Office and EMR systems.

Responsibilities

• Greet and check-in patients in a friendly, professional manner.
• Schedule and manage appointments, including rescheduling and cancellations.
• Answer calls, respond to inquiries, and direct calls as needed.
• Verify patient insurance details and demographics.
• Maintain patient records in the EMR with confidentiality.
• Process patient payments and handle billing inquiries.
• Coordinate communication between front desk, clinical staff, and physicians.
• Keep the front office organized and clean.
• Assist patients with forms and paperwork.
• Manage front desk supplies and inventory.
• Address patient concerns with empathy and escalate when needed.
• Support administrative tasks like data entry and correspondence.
• Adhere to HIPAA and company policies.

Skills

Customer service

Communication

Organization

Multi-tasking

Education

High school diploma or GED

Tools

MS Office

EMR (Electronic Medical Records)

Job description

SENTA Partners is seeking a Front Office Coordinator at a Louisville area practice. You will be the first contact for patients, families, and staff, handling check-ins, scheduling, and basic patient data management.

The role focuses on delivering excellent customer service while supporting the clinical team and ensuring smooth daily operations. Strong communication and organizational skills are essential.