Front Office Coordinator

SENTA ENT and Allergy Physicians; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability insurance

PTO

Employee Assistance Program (EAP)

401(K) Match

Job summary

SENTA Partners is seeking a Front Office Coordinator at a Louisville area practice. You will be the first contact for patients, families, and staff, handling check-ins, scheduling, and basic patient data management.

The role focuses on delivering excellent customer service while supporting the clinical team and ensuring smooth daily operations. Strong communication and organizational skills are essential.

Qualifications

• HS diploma or GED required.
• Medical reception experience preferred.
• Knowledge of standard clinic practices, policies and procedures.
• Proficient with MS Office and EMR systems.

Responsibilities

• Greet and check-in patients in a friendly, professional manner.
• Schedule and manage appointments, including rescheduling and cancellations.
• Answer calls, respond to inquiries, and direct calls as needed.
• Verify patient insurance details and demographics.
• Maintain patient records in the EMR with confidentiality.
• Process patient payments and handle billing inquiries.
• Coordinate communication between front desk, clinical staff, and physicians.
• Keep the front office organized and clean.
• Assist patients with forms and paperwork.
• Manage front desk supplies and inventory.
• Address patient concerns with empathy and escalate when needed.
• Support administrative tasks like data entry and correspondence.
• Adhere to HIPAA and company policies.

Skills

Customer service

Communication

Organization

Multi-tasking

Education

High school diploma or GED

Tools

MS Office

EMR (Electronic Medical Records)

Job description

Brief Description

Advanced ENT & Allergy, an affiliate of SENTA Partners, is a long-standing member of the Louisville and Southern Indiana healthcare community, provides a highly coordinated and comprehensive delivery of head and neck care. SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

• Greet and check-in patients in a friendly and professional manner.


• Manage patient appointment scheduling, including rescheduling and cancellations.


• Answer incoming phone calls, respond to inquiries, and direct calls as needed.


• Collect and verify patient information, including insurance details and demographics.


• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.


• Process patient payments, handle billing inquiries, and provide receipts for transactions.


• Coordinate communication between the front office, clinical staff, and physicians.


• Monitor and maintain the cleanliness and organization of the front office area.


• Assist patients with completing required forms and paperwork.


• Manage office supplies, ensuring availability for front office operations.


• Handle patient concerns or complaints with empathy and escalates issues when necessary.


• Support the administrative needs of the practice, including data entry, filing, and correspondence.


• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)


• Health Savings Account (HSA)


• Flexible Spending Account (FSA)


• Short & Long Term Disability


• Holidays & Paid Time Off (PTO)


• Employee Assistance Program (EAP)


• Retirement Contribution Program - 401(K) Match

Requirements

Qualifications

• High school diploma or general education degree (GED) required


• Medical reception experience preferred


• Knowledge of standard clinic practices, policies and procedures


• Read, write, and comprehend simple instructions, short correspondence, and memos


• Effectively present information to customers, clients and peers


• Ability to work effectively both independently and as part of a team


• Possess strong organizational skills and the ability to multi-task


• Knowledge of MS Office and Electronic Medical Records (EMR)

Summary

• Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs.


• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.