Patient Experience Coordinator – Medical Front Desk

SENTA ENT and Allergy Physicians; Dacula (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & PTO

Employee Assistance Program (EAP)

401(K) Match

Clinic Hours: AAA ONLY

No Weekends

Job summary

SENTA Partners is seeking a Front Office Coordinator to serve as the first point of contact for patients and staff across our Georgia practices. You will manage check-ins, scheduling, patient information, and billing inquiries, while supporting clinical teams with clear communication and confidentiality.

The role emphasizes empathy, organizational excellence, and teamwork to ensure smooth front office operations and patient satisfaction in a busy outpatient setting.

Qualifications

• High school diploma or GED required.
• Experience in medical reception preferred.
• Knowledge of clinic policies and patient confidentiality.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Schedule appointments and handle rescheduling/cancellations.
• Answer calls, respond to inquiries, and direct calls as needed.
• Verify patient information including insurance details.
• Maintain accurate patient records in the EMR system.
• Process payments, handle billing inquiries, and provide receipts.
• Coordinate communication between front office, clinical staff, and physicians.
• Ensure front office area is clean and organized.
• Assist patients with forms and paperwork.
• Manage office supplies and procurement.
• address patient concerns with empathy and escalate when needed.
• Support administrative duties including data entry and filing.
• Adhere to HIPAA and company policies.

Skills

Customer service

Organizational skills

Multi-tasking

Communication skills

Education

High school diploma or GED

Tools

MS Office

EMR (Electronic Medical Records)

Job description

SENTA Partners is seeking a Front Office Coordinator to serve as the first point of contact for patients and staff across our Georgia practices. You will manage check-ins, scheduling, patient information, and billing inquiries, while supporting clinical teams with clear communication and confidentiality.

The role emphasizes empathy, organizational excellence, and teamwork to ensure smooth front office operations and patient satisfaction in a busy outpatient setting.