Patient Experience Coordinator - Front Office (Mon-Fri)

Sentapartners; Dacula, Northern (GA, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability

PTO

EAP

No weekends

Job summary

SENTA Partners, a leading MSO supporting ENT and Allergy private practices, seeks a Front Office Coordinator to be the first point of contact for patients, visitors, and staff in our Georgia-based clinic.

Responsibilities include scheduling appointments, verifying patient information, handling billing inquiries, and supporting the clinical team. The role emphasizes excellent customer service, confidentiality, and smooth office operations in a no-weekends, Monday-Friday schedule.

Qualifications

• Experience in front office for a medical practice is preferred.
• Strong communication and organizational skills.
• Ability to handle confidential patient information per HIPAA.

Responsibilities

• Greet and check-in patients professionally.
• Schedule appointments and manage rescheduling/cancellations.
• Answer phone calls and direct inquiries.
• Verify patient information and demographics.
• Maintain patient records in the practice management system.
• Process patient payments and receipts.
• Coordinate communication between front office, clinical staff, and physicians.
• Ensure front office cleanliness and organization.
• Assist patients with forms and paperwork.
• Manage office supplies for front office operations.
• Address patient concerns with empathy and escalate when needed.
• Support administrative needs including data entry and correspondence.
• Adhere to HIPAA and company policies.

Skills

Customer service

Appointment scheduling

Communication

Data entry

Job description

SENTA Partners, a leading MSO supporting ENT and Allergy private practices, seeks a Front Office Coordinator to be the first point of contact for patients, visitors, and staff in our Georgia-based clinic.

Responsibilities include scheduling appointments, verifying patient information, handling billing inquiries, and supporting the clinical team. The role emphasizes excellent customer service, confidentiality, and smooth office operations in a no-weekends, Monday-Friday schedule.