Patient Front Office Coordinator - No Weekends + Benefits

Poppy Bank; Dacula (GA); On-site; USD 14,000 - 28,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability insurance

Paid time off

Job summary

SENTA Partners seeks a Front Office Coordinator to be the first point of contact for patients, visitors, and staff in a medical practice. You will manage scheduling, verify patient details, and support billing while maintaining confidentiality.

The role emphasizes friendly patient interactions, accurate data handling, and smooth coordination with clinicians. The position is a full-time on-site role with comprehensive benefits, Monday–Friday clinic hours, and a focus on patient experience and

Qualifications

• High school diploma or GED required
• Medical reception experience preferred
• Knowledge of standard clinic practices, policies and procedures
• Read, write, and comprehend simple instructions, short correspondence, and memos
• Effectively present information to customers, clients and peers
• Ability to work effectively both independently and as part of a team
• Possess strong organizational skills and the ability to multi-task
• Knowledge of MS Office and EMR

Responsibilities

• Greet and check-in patients in a friendly and professional manner
• Manage patient appointment scheduling, including rescheduling and cancellations
• Answer incoming phone calls, respond to inquiries, and direct calls as needed
• Collect and verify patient information, including insurance details and demographics
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality
• Process patient payments, handle billing inquiries, and provide receipts for transactions
• Coordinate communication between the front office, clinical staff, and physicians
• Monitor and maintain the cleanliness and organization of the front office area
• Assist patients with completing required forms and paperwork
• Manage office supplies, ensuring availability for front office operations
• Handle patient concerns or complaints with empathy and escalate issues when necessary
• Support the administrative needs of the practice, including data entry, filing, and correspondence
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality

Skills

Customer service

Communication

Teamwork

Multi-tasking

Education

High School Diploma or GED

Tools

MS Office

EMR

Job description

SENTA Partners seeks a Front Office Coordinator to be the first point of contact for patients, visitors, and staff in a medical practice. You will manage scheduling, verify patient details, and support billing while maintaining confidentiality.

The role emphasizes friendly patient interactions, accurate data handling, and smooth coordination with clinicians. The position is a full-time on-site role with comprehensive benefits, Monday–Friday clinic hours, and a focus on patient experience and